(SiBEEla)

Policies and Terms



Payment

We accept Visa, MasterCard, American Express, Discover, and PayPal.  Contact us if you need to get in touch with our customer service team.


Shipping

We ship USPS priority mail to the 48 continental states.  While most of the jewelry available on our website is in stock, some pieces may require longer delivery times. If you need your order by a specific date, please contact us before placing your order.  We will do our best to accommodate your needs.


Special Orders

Because our jewelry is handmade, special orders are available. Please contact us  if you have a custom or special request.  Special orders are not returnable.   Please allow up to 4 weeks for special requests.


Returns

We want you to be completely satisfied with your online purchase.  If for any reason you are not, you may return it within fourteen (14) days of your purchase for a refund, less shipping costs.  We are unable to refund shipping charges on returned items.  Items must be returned unworn and in original condition. All refunds will be processed as a credit to the original purchase credit card.  Sale items are non-returnable. Please contact us at customerservice@jewelsbysibilla.com before sending in your return.  Include your full order number and phone number in your email as well a copy of your invoice/packing slip.  Once your return is processed, you will receive notification by email. 

Please send return items to:

Jewels By Sibilla

Attn: Returns

385 Broome Street, #2

NY, NY  10013

The customer is responsible for the return shipment cost. For your protection, we recommend sending your returns via a traceable carrier and in a box or well-padded envelope.  We are not responsible for merchandise lost or damaged while in transit to us.  


Repairs

Jewels by Sibilla stands behind the quality and craftsmanship of all our jewelry. If jewelry purchased through our website requires repair within one (1) year based on normal usage, please contact us to obtain a Repair Authorization Number and send us the item with your receipt. If charges apply, you will be notified prior to beginning the repair. Please allow up to 3 to 4 weeks for repairs.   Products purchased through our retailers must be returned to the retailer to process the repair.   For repairs, please contact customerservice@jewelsbysibilia.com


Security

All order information sent to our website is encrypted. We protect your online transactions by using Secure Sockets Layer (SSL) technology. With SSL implemented on both your computer and our server, information sent via the Internet can be trusted to arrive privately and unaltered. However, in order for SSL security to work, you must use an SSL-enabled browser. Most browsers (Internet Explorer, Safari, Opera, Firefox, etc.), version 3.x and later, support SSL.


Privacy

We do not sell, share, or trade any of your information to any third party. We use cookies to store visitor preferences, record session information such as products added to the shopping cart, and record historical activity in order to provide you better service when you return to our website. The information we collect is used to improve your shopping experience, notify you about updates to our site, or to contact you regarding promotions, new products or upcoming events. We do not make your email addresses available to other organizations for commercial purposes.


Please contact us if you have any questions about our policies.